Scan and interpret results
Starting point
You have installed and opened the Powerline tool on a PC that is connected to the network.
The entire 2-wire access control system is installed and powered.
Wait at least 5 minutes after powering the 2-wire access control system, so the startup process of all devices is completely finished.
Procedure
Click Scan network interfaces. The scanning process may take up to 120 seconds. During this time, the tool will not respond.
The tool will show a list of Niko devices connected to the network. The screenshot below is an example; your results may be different. See interpretation of the results.
Click Scan all channels.
The tool will show a list of all powerline devices in your home, sorted by powerline channel. The screenshot below is an example; your results may be different. See interpretation of the results.
To reset the list of detected powerline devices, you must close and reopen the Powerline tool.
Interpretation of the results
Situation | What does it mean? | How do I solve it? |
|---|---|---|
A device is detected on a powerline channel but not on the network | The device is not connected to the network | |
A device is detected on the network but not on a powerline channel | This is OK, the device is a Niko device, but it is not involved in the 2-wire IP access control system | - |
A device is not detected, while it should be involved in the Niko 2-wire IP access control system | This device is not installed correctly | Check the wiring of the device and repeat the scan procedure |
The Niko devices are on multiple channels | The devices cannot work correctly; you identified the cause of the problems | |
The Niko devices are on the same channel as powerline devices from other suppliers | The devices might not work correctly due to interference; you identified the cause of the problems | |
All Niko devices are on the same channel; no interfering powerline devices from other suppliers are on this channel. | The Niko devices are on the ideal channel; you can close the powerline tool. | If your access control system still does not work properly even after resetting and upgrading, please contact Niko customer services. |