Scan and interpret results

Starting point

You have installed and opened the Powerline tool on a PC that is connected to the network.

The entire 2-wire access control system is installed and powered.

Wait at least 5 minutes after powering the 2-wire access control system, so the startup process of all devices is completely finished.

Click Scan network interfaces. The scanning process may take up to 120 seconds. During this time, the tool will not respond.
The tool will show a list of Niko devices connected to the network. The screenshot below is an example; your results may be different. See interpretation of the results.
Click Scan all channels.
The tool will show a list of all powerline devices in your home, sorted by powerline channel. The screenshot below is an example; your results may be different. See interpretation of the results.

To reset the list of detected powerline devices, you must close and reopen the Powerline tool.

Situation	What does it mean?	How do I solve it?
A device is detected on a powerline channel but not on the network	The device is not connected to the network	Add extra devices
A device is detected on the network but not on a powerline channel	This is OK, the device is a Niko device, but it is not involved in the 2-wire IP access control system	-
A device is not detected, while it should be involved in the Niko 2-wire IP access control system	This device is not installed correctly	Check the wiring of the device and repeat the scan procedure
The Niko devices are on multiple channels	The devices cannot work correctly; you identified the cause of the problems	Move devices to channel or Reset devices to channel 0
The Niko devices are on the same channel as powerline devices from other suppliers	The devices might not work correctly due to interference; you identified the cause of the problems	Move devices to channel
All Niko devices are on the same channel; no interfering powerline devices from other suppliers are on this channel.	The Niko devices are on the ideal channel; you can close the powerline tool.	If your access control system still does not work properly even after resetting and upgrading, please contact Niko customer services.