Starting point
You have performed the scans in the Powerline tool and identified the cause of the problem: the Niko devices are on multiple channels and/or on the same channel as powerline devices from other suppliers.
The Powerline tool is installed and opened on a PC that is connected to the network.
Procedure
You should move your Niko devices to a channel without Powerline devices from other suppliers. Before you move devices, scan and interpret the results.
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Disconnect all powerline devices from other suppliers.
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Click Move devices to channel.
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In the pop-up window, enter the channel to which you want to move the Niko devices. This can be a number between 0 and 7.
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In the pop-up window, check if all devices of your Niko 2-wire access control system are included.
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If a device is missing, click No and add extra devices manually.
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If all devices are included, click Yes.
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Close and reopen the Powerline tool.
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Scan to check if all Niko devices are on the correct channel.