Maintenance and troubleshooting the smart hub

1

Press the control button on the smart hub.

After pressing for 2 seconds, the blue LED will be continuously on. You can release the button

2

Press the control button on the smart hub.

The blue LED is flashing (once per second).

After pressing for 10 seconds, the blue LED will be continuously on for 4 seconds. You can release the button

3

The red LED is flashing. The Wi-Fi reset has been completed successfully
Important: If a green LED is continuously on after the Wi-Fi reset, the smart hub is still connected to your home network via a UTP cable

1

Press the control button on the smart hub.

After pressing for 2 seconds, the blue LED will be continuously on. You can release the button

2

Press the control button on the smart hub.

The blue LED is flashing (once per second). After pressing for 2 seconds, you can release the button.

3

Within 30 seconds, press the control button on the smart hub again.

The blue LED is flashing (once per second).

After pressing for 10 seconds, the blue LED will be continuously on for 4 seconds. You can release the button

4

The blue LED is breathing. The factory reset has been completed successfully, and your smart hub is restarting.

The smart hub is not connected to your home network and has no internet connection. The red LED is flashing.

1. Check if your home network is working correctly and has internet access.

2. Reconfigure the smart hub’s Wi-Fi network connection:

   • If you are using a UTP cable to set up the Wi-Fi network: connect the smart hub using a UTP cable (see Installation, step 2, UTP) and reconfigure the smart hub’s network connection (see Installation, from step 3).

   • If you are using a Wi-Fi connection: reconfigure the network settings (see Installation, from step 3). If you can't access the network configuration portal: reset the Wi-Fi connection (see Wi-Fi reset)

The smart hub is connected to your home network but has no internet connection.

Check your home network internet connection. You can use your smart hub in your home network without an internet connection.

I want to connect the smart hub to a different network. The red LED is not flashing.

Reconfigure the smart hub’s Wi-Fi network connection:

• If you are using a UTP cable to set up the Wi-Fi network: connect the smart hub using a UTP cable (see Installation, step 2, UTP) and reconfigure the smart hub’s network connection (see Installation, from step 3).

• If you are using a Wi-Fi connection: reconfigure the network settings (see Installation, from step 3). If you can't access the network configuration portal: reset the Wi-Fi connection (see Wi-Fi reset)

The smart hub is connected to a Wi-Fi network whose SSID was set to “hidden” after the initial connection with the smart hub. The smart hub won’t reconnect to the hidden SSID.

Make the SSID visible again. The smart hub should automatically reconnect to the Wi-Fi network after a few minutes. If this is not the case, do a reboot or power cycle of the smart hub and check again if it reconnects (see LED behaviour smart hub).