Maintenance and troubleshooting the wireless battery-powered switch, twofold, Zigbee®
Replacing the battery
| Dismantle the switch, see Dismantling the wireless battery-powered switch, twofold, Zigbee® |
| Slide the empty coin cell battery out of the battery holder. Put it in the recycle bin and keep the battery away from children |
| Slide a CR2450 coin cell battery into the battery holder |
| Mount the assembly again, see Installing the wireless battery-powered switch, twofold, Zigbee® |
Reset mode
There are three ways to reset the twofold wireless battery-powered Zigbee® switch:
Factory reset
A factory reset of the twofold wireless battery-powered Zigbee® switch disconnects it from your Niko Home Control installation or third-party system and removes all data in that device. You will need to pair this device again for stand-alone or connected use
| Press the PROGRAM button for 2 seconds until the blue LED is active. Release the PROGRAM button |
| Press the PROGRAM button again for 10 seconds. The blue LED starts flashing |
| The blue LED is active for 4 seconds and subsequently turns OFF again. The twofold wireless battery-powered Zigbee® switch is reset successfully |
Power reboot
A power reboot will disconnect the twofold wireless battery-powered Zigbee® switch from your Niko Home Control installation or a third-party system, but it will not clear the device data. The switch can be used again in the configured Zigbee network®.
| Slide the coin cell battery out of the battery holder |
| Wait at least 45 seconds before sliding in the battery, or push the switch button several times to allow for a full energy discharge |
| Slide the CR2450 coin cell battery back into the battery holder |
Zigbee® network reset
The Zigbee® network reset function clears the entire Zigbee® network, including the network channel and network ID of active Zigbee® devices.
As of the Niko Home Control 2.16 release, a Zigbee® network reset can be initiated by the programming software via the diagnostics page: Diagnostics Page > Network settings > Reset Zigbee network.
Only active Zigbee® devices will receive the reset messages and leave the network with its internal configuration data cleared. These devices can be reused in another Zigbee® network without the need for being reset manually.
Active devices are for example 230 V powered devices that always ‘listen’ to the Zigbee® network. Wireless battery-powered Zigbee® devices are only active when they are being used and 90 seconds thereafter. The wireless battery-powered devices will not receive the system reset message if they are not active. It is recommended to reset wireless battery-powered devices manually (see Factory Reset) before using them in another Zigbee® network.
Upgrading the twofold wireless battery-powered Zigbee® switch
When an upgrade is available, you are informed in the latest version of the Niko Home Control programming software or Niko Home app. All the Zigbee® devices are automatically upgraded over-the-air (OTA) one-by-one. The upgrade of Zigbee® devices starts within a period of max. 6 hours after the smart hub or connected controller is upgraded.
An OTA upgrade is not indicated via a feedback LED. The device will continue to work if the RF connection to the smart hub or wireless bridge is not present during the OTA request. For more details, see LED behaviour.
When an upgrade fails, you are notified in the Niko Home Control programming software or Niko Home app. The Zigbee® device remains operational with the previously installed software version.
Replacing the twofold wireless battery-powered Zigbee®switch
- Remove the faulty twofold wireless battery-powered switch and install a new one. See Installation.
- Open the Niko Home app.
Remove/delete the faulty Zigbee® device via the hamburger menu (≡) > Settings > Devices.
As of the Niko Home Control 2.16 release, it is possible to remove an individual Zigbee® device via the diagnostics page of the Niko Home Control programming software (Diagnostics page > Zigbee® devices > Remove). Removing an individual Zigbee® device will force it to leave the network and enable the factory default settings. However, when a Zigbee® device is located outside the RF range, it will not be cleared from the network, and could even reappear in the diagnostics view if the Zigbee® device returns within the RF coverage of the Zigbee network. We recommend resetting the Zigbee® device manually before using it in another network.
- Add the new Zigbee® device via the hamburger menu (≡) > Settings > Devices.
Add the new Zigbee® device in the desired actions or routines.
- Pair the new twofold wireless battery-powered switch to the Niko Home Control installation:
- Via the Niko Home Control programming software, see Onboarding procedure via the Niko Home Control programming software.
- Via the Niko Home app, see Onboarding procedure of a Zibee® device via the Niko Home app.
You don't need to remove the address of a defect twofold wireless battery-powered Zigbee® switch in the Addressing tab as it will automatically be overwritten when addressing the new twofoldfold wireless battery-powered Zigbee® switch.
FAQ
What happens to the twofold wireless battery-powered Zigbee® switch when I replace or reset my wireless smart hub?
The wireless smart hub is the master of the Niko Home Control installation. Therefore, it will need to re-address the Zigbee® devices in case of a reset or replacement.
It is sometimes possible to retrieve network settings from the defective smart hub. Contact Niko customer services to verify if the previous settings can be restored.
Proceed as follows:
- Using the Niko Home Control programming software: address all Zigbee® devices one by one in the Addressing tab. (See Onboarding procedure via the Niko Home Control programming software)
- Using the Niko Home app: link all wireless battery-powered switches one by one via the hamburger menu (≡) > Settings > Devices > Connected switches. (See Onboarding procedure of a Zigbee® device via the Niko Home app)
- To connect a new wireless smart hub, add each Zigbee® device to the desired action or routine via the same menu.
What happens to the twofold wireless battery-powered Zigbee® switch when I replace or reset my wireless bridge?
The twofold wireless battery-powered Zigbee® switch cannot find the network it was previously joined to.
To link the twofold wireless battery-powered Zigbee® switch to the new wireless bridge, you need to factory reset the wireless battery-powered Zigbee® switch first. See Reset Mode.
Troubleshooting
Problem | Cause | Action |
|---|---|---|
The battery-powered switch cannot be found in the Niko Home app or programming software | The power supply of the wireless smart hub for Niko Home Control is off | Switch on the power supply of the wireless smart hub for Niko Home Control |
The battery of the Zigbee® switch is drained | A battery low warning will be displayed by means of a red-coloured LED. This warning will only be shown after the program button is pressed for a longer period of time (example: Reset). Replace the coin cell battery (refer to § Replace battery). Mind that the program LED remains OFF when the battery voltage level is below the minimum threshold | |
The receiver never responds when I push a Zigbee® switch button in stand-alone use | The battery of the Zigbee® switch is drained | |
The Zigbee® switch is not paired correctly with the receiver | Reset the Zigbee® battery-powered switch if it was previously paired with a Zigbee® network. Pair the switch with a stand-alone receiver (See § Stand-alone use), Niko Home Control (See § Configuring a battery-powered Zigbee switch in Niko Home Control), or a third-party Zigbee® network (See § Configuring a battery-powered Zigbee switch in a third-party system) | |
Another Zigbee® battery-powered switch is paired with the receiver | ||
The Zigbee® battery-powered switch has been mounted outside the receiver’s radio coverage or is sometimes moved outside the range | Move the Niko Zigbee® battery-powered switch closer to the receiver or use an RF repeater (a 230 V powered Zigbee® 3.0 device) within the Niko Home Control or third-party network | |
The radio path is being obstructed, which attenuates the radio signal | Reposition the Zigbee® battery-powered switch or use an RF repeater (a 230V powered Zigbee® 3.0 device) within the Niko Home Control or third-party network | |
A jammer or a source of interference is blocking the telegrams from the Zigbee® battery-powered switch to the receiver | Reposition the Zigbee® battery-powered switch or Zigbee® receiver, remove the interfering device or use an RF repeater (a 230 V powered Zigbee® 3.0 device) within a Niko Home Control or third-party network | |
The Zigbee® battery-powered switch is defective | Replace the switch. Pair the new Zigbee® battery-powered switch with the receiver. The devices might first have to be reset | |
The receiver does not always respond when I press the Niko Zigbee® battery-powered switch | The receiver is located at the border of the radio coverage area | Install the Niko Zigbee® battery-powered switch closer to the receiver or use an RF repeater within the Niko Home Control or third-party network |
A jammer or a source of interference is blocking the telegrams from the Niko Zigbee® battery-powered switch to the receiver | Reposition the Niko Zigbee® battery-powered switch or receiver, remove the interfering device or use an RF repeater within the Niko Home Control or third-party network | |
I replaced an Easywave battery-powered switch with a Zigbee® battery powered switch and my setup no longer works | The configuration of the Zigbee® switch is not done properly | Reset the Zigbee® switch and redo the pairing. Make sure that the Zigbee® battery switch is within RF reach of a 230 V Zigbee® device |
The battery-powered Zigbee switch is out of RF reach to a 230 V powered Zigbee device | Locate the Zigbee® battery switch within RF range (max 10 m) of a 230 V powered Zigbee® device, reset the switch and perform the pairing sequence Add one or more Zigbee® repeaters (a 230 V Zigbee® device) if the distance between two Zigbee® devices is longer than 10 m or if there is a lot of obstructions of the radio path by building materials. Adding several repeaters across the building will create a mesh networking system to close the distance gap and build a robust and stable wireless network |