Troubleshooting the Danfoss Icon

Danfoss Icon2 (integrated Zigbee interface)

During the pairing process the LED on the Danfoss Icon 2 module remains off.

Start the addressing process in the Niko Home Control programming software before you pair the Danfoss Icon2 with the wireless smart hub.

LED 1 white blnking & LED 2 red blinking

1. Close the Address overview window in the Niko Home Control programming software.

2. Check the distance between the module and the wireless smart hub.

   1. Put the devices closer together.

   2. Add a Zigbee repeater

3. When the problem is not resolved, contact your HVAC installer to replace the module.

4. When the problem is resolved, restart the addressing process.

The Danfoss Icon2 and the wireless smart hub are out of range.The indoor range is ± 10 m for Zigbee devices. For more information see Zigbee network principle.

Danfoss Icon Zigbee module

During the pairing process the LED behaviour on the Danfoss Zigbee module is 5x

Perform a factory reset the Danfoss Zigbee module and restart the complete addressing process.

The Zigbee pairing process was interrupted.

During the pairing process the LED on the Danfoss Zigbee module remains off.

Start the addressing process in the Niko Home Control programming software before you pair the Danfoss Zigbee module with the wireless smart hub.

During the pairing process the LED behaviour on the Danfoss Zigbee module is

1. Close the Address overview window in the Niko Home Control programming software.

2. Check the distance between the module and the wireless smart hub.

   1. Execute a ping test.

   2. Put the devices closer together.

   3. Add a Zigbee repeater

3. When the problem is not resolved, contact your HVAC installer to replace the module.

4. When the problem is resolved, restart the addressing process.

The Danfoss Zigbee module and the wireless smart hub are out of range.The indoor range is ± 10 m for Zigbee devices. For more information see Zigbee network principle.

During the pairing process the LED behaviour on the Danfoss Zigbee module is

1. Close the Address overview window in the Niko Home Control programming software.

2. Check if the wireless smart hub is powered on. If not, power on the device.

3. Perform a factory reset the Danfoss Zigbee module.

4. Check the distance between the module and the wireless smart hub.

   1. Execute a ping test.

   2. Put the devices closer together.

   3. Add a Zigbee repeater

5. When the problem is resolved, restart the addressing process.

Zigbee pairing started but failed.

You interrupted the onboarding process for any reason after a successful pairing van the Danfoss Zigbee module. The LED behaviour is

Continue with the process any time by reopening the Address overview window - Controls and devices in the Niko Home Control programming software.

Manual interruption of the onboarding process.

General

You started the addressing process, but you forgot to create the generic heating devices in the Niko Home Control programming software.

1. Cancel the addressing process.

2. Create the device in the Create overview window.

3. Restart the addressing process. Pairing the Danfoss module and the wireless smart hub is not necessary.

You addressed the wrong thermostat to the generic heating device in the Niko Home Control programming software.

1. In the right-hand bar of the Address overview window (Controls and devices) click the cross sign next to the device to delete it.

2. Click on the plus sign of the device on the floor plan.

3. Change the set point temperature on the thermostat.

The ping test is OK when:

1. The LED blinks green.

2. The LED is continuously green for 3 min.

3. The LED is off.

The ping test is not OK when:

1. The LED blinks green.

2. The LED blinks red 5 times.