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Maintenance and troubleshooting the smart plug

Reset

Switch on the mains.

You can reset the smart plug to its factory settings.

A reset of the smart plug results in:

  • Removal of the Niko Home Control configuration
  • Removal of all accumulated energy
  • A disconnect of the smart plug from your Niko Home Control installation
  • Switching the smart plug on (default status)


You can watch the tutorial here:

Replacing a faulty smart plug

  1. Remove the faulty smart plug and install a new one.
  2. Add the new smart plug to the Niko Home Control installation:
    • Using the Niko Home Control programming software: 
      Address the new smart plug in the 'Addressing' tab.
      Attention: You don't need to remove the address of the defected smart plug in the 'Addressing' tab as it will automatically be overwritten when addressing the new smart plug.
    • Using the Niko Home app: 
      1. Remove/delete the faulty smart plug via the hamburger menu > Settings > Devices > Smart plugs.
      2. Add the new smart plug via the same menu.
  3. Add the new smart plug in the desired actions or routines.

Upgrading smart plugs

When an upgrade is available, you are notified in the newest version of the Niko Home Control programming software or Niko Home app. During an upgrade, there is no visual indication and the smart plug remains operational. All the smart plugs automatically upgrade one by one. The upgrade of smart plugs starts within a period of at max. 6 hrs after the wireless smart hub is upgraded.

When an upgrade fails you are notified in the Niko Home Control programming software or Niko Home app. The smart plug remains operational with the previously installed version.

During an upgrade, LED of your smart plug blinks green. The smart plug is upgrading transparently, and it remains operational during that upgrade. See the LED behaviour page.

What happens to the smart plug when I need to replace or reset my wireless smart hub?

As the wireless smart hub is the master of the Niko Home Control installation, it will need to regenerate addresses for the smart plug in case of a reset or replacement.

Proceed as follows:

Using the Niko Home Control programming, address all smart plugs one by one in the 'Addressing' tab.

Using the Niko Home app:

  1. Link all smart plugs one by one via the hamburger menu > Settings > Devices > Smart plugs.
  2. In case of a new wireless smart hub, add each smart plug to the desired action or routine via the same menu.


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