Maintenance and troubleshooting the wireless bridge
Troubleshooting
| Problem | Possible cause | Suggested solution |
|---|---|---|
| LED is OFF | Your Niko Home Control installation or connected controller is not powered | Turn on the power |
The wireless bridge is disconnected from the connected controller | Reconnect the wireless bridge to your connected controller. See §Installation > step 3 | |
The wireless bridge is defective | Check the status of the wireless bridge on the diagnostics page (*) | |
The energy data is entirely/ partly missing in your Niko Home Control installation | The P1 port is not activated on the digital meter | Contact your energy provider to activate the P1 port |
The RJ12 cable is not (properly) plugged in | Connect only the Niko RJ12 cable (included) and follow the illustrated installation guidelines | |
The RJ12 cable picks up external interference | Only use the Niko RJ12 cable included in the packaging | |
Keep the cable away from sources of interference such as motors, pumps, power converters … | ||
The connection with Zigbee® devices in my home is (sometimes) lost | The USB cable picks up external interference | Coil up the excess cable |
Keep the cable away from devices generating interference such as motors, pumps, and power converters ... | ||
The interface of the wireless bridge is distorted by RF interference | Check the status of the wireless bridge on the diagnostics page (*). Remove possible RF interference sources such as Wi-Fi, Bluetooth® devices, and power converters … | |
Your furniture set-up has been modified (objects have been moved, added ...), causing the wireless signal to get blocked | Put your furniture back in place. Do not install objects containing large volumes of water (e.g. aquariums) that are located in a direct line between two wireless devices |