Maintenance and troubleshooting the connected single switch, Zigbee®
Reset mode
A reset of the connected switch results in:
Removal of all data. You will need to link a new address to the device via the Niko Home Control programming software or the Niko Home app
A disconnect of the switch from your Niko Home Control installation
Switching of the built-in contact (default status)
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You can watch the tutorial here:
https://www.youtube.com/embed/kA_aNw3Gnus?rel=0
Zigbee® network reset
As of the Niko Home Control 2.16 release, a Zigbee® network reset can be initiated by the programming software via the diagnostics page: Diagnostics Page > Network settings > Reset Zigbee network.
Only active Zigbee® devices will receive the reset messages and leave the network with its internal configuration data cleared. These devices can be reused in another Zigbee® network without the need for being reset manually.
Active devices are for example 230 V powered devices that always ‘listen’ to the Zigbee® network. Zigbee® devices are only active when they are being used and 90 seconds thereafter.
The Zigbee® controls will not receive the system reset message if they are not active. It is recommended to reset the Zigbee® devices manually (see Factory Reset) before using them in another Zigbee® network.
The Zigbee® network reset function clears the entire Zigbee® network, including the network channel and network ID of active Zigbee® devices.
Upgrading the connected single switch
When an upgrade is available, you are informed in the latest version of the Niko Home Control programming software or Niko Home app. An OTA upgrade is not indicated via the feedback LEDs. Only when the connection to the smart hub or wireless bridge is interrupted during the OTA request, a red LED will blink briefly.
All Zigbee® devices are automatically upgraded one by one. The upgrade of Zigbee® devices starts within max. 6 hours after the smart hub or connected controller has been upgraded.
When an upgrade fails, you are notified in the Niko Home Control programming software or Niko Home app. The Zigbee® device remains operational with the previously installed software version.
Replacing the connected single switch
Switch off the mains
Remove the faulty connected switch and install a new one. See Installation.
Open the Niko Home app
Remove/delete the faulty Zigbee® device via the hamburger menu (≡) > Settings > Devices
As of the Niko Home Control 2.16 release, it is possible to remove an individual Zigbee® device via the diagnostics page of the Niko Home Control programming software (Diagnostics page > Zigbee® devices > Remove).Add the new Zigbee® device via the same menu
Add the new Zigbee® device in the desired actions or routines
Pair the new connected switch to the Niko Home Control installation (see Connected use of the connected single switch, Zigbee® > Onboarding):
Via the Niko Home Control programming software
Via the Niko Home app
The address of the defective connected switch is automatically overridden when addressing the new one.
FAQ
What happens to the connected single switch when I replace or reset my wireless smart hub?
The wireless smart hub is the master of the Niko Home Control installation. Therefore, it will need to re-address the Zigbee® devices in case of a reset or replacement.
It is sometimes possible to retrieve network settings from the defective smart hub. Contact Niko customer services to verify if the previous settings can be restored.
Proceed as follows:
Using the Niko Home Control programming software: address all Zigbee® devices one by one in the Addressing tab. (See Connected use of the connected single switch, Zigbee® > Onboarding.)
Using the Niko Home app: link all connected switchs one by one via the hamburger menu (≡) > Settings > Devices > Connected switches. (See Connected use of the connected single switch, Zigbee® > Onboarding.)
To connect a new wireless smart hub, add each Zigbee® device to the desired action or routine via the same menu.
What happens to the connected single switch when I replace or reset my wireless bridge?
The connected switch cannot find the network it was previously added to. The red LED will blink, and it will fall back to its default behaviour (switching the local relay).
Perform a factory reset to (re)link the connected switch to the wireless bridge. See Maintenance and troubleshooting the connected single switch, Zigbee®#Reset mode.
Troubleshooting
Problem | Cause | Action |
|---|---|---|
I want to use the connected switch, but I don't have a smart hub or wireless bridge to connect it with yet | All 230 V connected devices for Niko Home Control can be used in stand-alone mode until they are connected to a smart hub or wireless bridge. In this mode, they only switch their own contact. Extension switches that are wired to the connected switch can also be used in stand-alone mode | |
My smart hub or wireless bridge doesn't work anymore | Consult the manuals of the wireless smart hub (552-00001) or the wireless bridge (550-00640) for more information on the possible cause | If the power of the smart hub or wireless bridge switches off, all 230 V connected devices will continue to operate in stand-alone mode. They will only switch or dim their own contact |
The connected switch cannot be found in the Niko Home app or programming software, or it cannot be paired into the network | The power supply is off | Switch on the power supply |
The connected switch and the smart hub or wireless bridge are located too close | Make sure there is a distance of at least 2 meters between the Zigbee® device and the smart hub or wireless bridge for Niko Home Control. The same minimum distance must be respected between the Wi-Fi router and the smart hub or wireless bridge | |
The connected switch and the smart hub, wireless bridge or another connected device are separated too far from each other | Make sure there is a distance of maximum 10 meters between the device and the smart hub, wireless bridge or a subsequent 230 V connected Zigbee® device. To increase the range, you can for example add an additional 230 V powered Zigbee® device to the network | |
There is no connection between the Niko Home app or laptop/pc and the smart hub or wireless bridge | Check the connection to the smart hub or wireless bridge. Consult the respective product manuals to resolve this issue | |
Other cause; all the above causes and corresponding actions have been tried but didn't solve the problem | Enter the MAC address and installation code manually. If the problem persists after uploading the configuration, please contact Niko customer services. | |
The load does not switch on | The miniature circuit breaker (MCB) of the lighting circuit is disabled or there is a short circuit | Check whether the lamp complies with the load specifications described in the manual |
The switch is defective | Power down the smart hub or the wireless bridge to bring the connected switch into stand-alone mode. The red LED starts blinking. Press the switch button so that you can hear the in-built relay switch. Replace the switch if you cannot hear the relay | |
The lamp is defective | Connect a lamp to the connected switch of which you are 100% sure it works. If this lamp lights up, the previous one was faulty | |
The lamp does not switch off completely and displays an afterglow | The cabling is too long, which creates capacitive effects with leakage currents. Or you are switching a low wattage lamp that is sensitive to leakage currents | Install one or more LED compensators (310-05001) over the switched phase and the neutral wire |