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Maintenance and troubleshooting the connected motor control, Zigbee®, Swiss line

Reset mode

A reset of the connected motor control results in:

  • Removal of all data. You will need to link a new address to the device via the Niko Home Control programming software or the Niko Home app
  • A disconnect of the motor control from your Niko Home Control installation
  • Switching of the built-in contact (default status)

Step 1

Step 2

Step 3

Step 4

Step 5




You can watch the tutorial here: 

Zigbee® network reset

As of the Niko Home Control 2.16 release, a Zigbee® network reset can be initiated by the programming software via the diagnostics page: Diagnostics Page > Network settings > Reset Zigbee network.

Only active Zigbee® devices will receive the reset messages and leave the network with its internal configuration data cleared. These devices can be reused in another Zigbee® network without the need for being reset manually.

Active devices are for example 230 V powered devices that always ‘listen’ to the Zigbee® network. Zigbee® devices are only active when they are being used and 90 seconds thereafter.

The Zigbee® controls will not receive the system reset message if they are not active. It is recommended to reset the Zigbee® devices manually (see Factory Reset) before using them in another Zigbee® network.

The Zigbee® network reset function clears the entire Zigbee® network, including the network channel and network ID of active Zigbee® devices.

Upgrading the connected motor control, Swiss line

When an upgrade is available, you are informed in the latest version of the Niko Home Control programming software or Niko Home app. An OTA upgrade is not indicated via the feedback LEDs. Only when the connection to the smart hub is interrupted during the OTA request, a red LED will blink briefly.

All Zigbee® devices are automatically upgraded one by one. The upgrade of Zigbee® devices starts within max. 6 hours after the smart hub or connected controller has been upgraded.

When an upgrade fails, you are notified in the Niko Home Control programming software or Niko Home app. The Zigbee® device remains operational with the previously installed software version.

Replacing the connected motor control, Swiss line

Switch off the mains

  1. Remove the faulty connected motor control and install a new one. See Installation.
  2. Open the Niko Home app
  3. Remove/delete the faulty Zigbee® device via the hamburger menu (≡) > Settings > Devices 

    As of the Niko Home Control 2.16 release, it is possible to remove an individual Zigbee® device via the diagnostics page of the Niko Home Control programming software (Diagnostics page > Zigbee® devices > Remove).
  4. Add the new Zigbee® device via the same menu
  5. Add the new Zigbee® device in the desired actions or routines
  6. Pair the new connected motor control to the Niko Home Control installation (see Connected use of the connected motor control, Zigbee®, Swiss line > Onboarding):
    • Via the Niko Home Control programming software
    • Via the Niko Home app

The address of the defective connected motor control is automatically overridden when addressing the new one.

FAQ

What happens to the connected motor control when I replace or reset my wireless smart hub?

The wireless smart hub is the master of the Niko Home Control installation. Therefore, it will need to re-address the Zigbee® devices in case of a reset or replacement.

It is sometimes possible to retrieve network settings from the defective smart hub. Contact Niko customer services to verify if the previous settings can be restored.

Proceed as follows:

  1. Using the Niko Home Control programming software: address all Zigbee® devices one by one in the Addressing tab. (See Connected use of the connected motor control, Zigbee®, Swiss line > Onboarding.)
  2. Using the Niko Home app: link all connected motor controls one by one via the hamburger menu (≡)Settings > Devices > Connected motor controls. (See Connected use of the connected motor control, Zigbee®, Swiss line > Onboarding.)
  3. To connect a new wireless smart hub, add each Zigbee® device to the desired action or routine via the same menu.

Troubleshooting

Problem

Cause

Action

I want to use the connected motor control, but I don’t have a smart hub to connect it with yet

All 230 V connected devices for Niko Home Control can be used in stand-alone mode until they are connected to a smart hub. In this mode, they only switch their own contacts. The motor control includes an internal switch-over delay of 0.5 seconds when changing the run direction in stand-alone and in connected mode. This switch-over delay allows the motor capacitor to discharge its energy and protects the motor against current peaks and sudden torque changes

My smart hub doesn’t work anymore

Consult the manuals of the wireless smart hub (552-00001) for more information on the possible cause


If the power of the smart hub switches off, all 230 V connected devices will continue to operate in stand-alone mode. They will only switch or dim their own contact

The connected motor control cannot be found in the Niko Home app or programming software, or it cannot be paired into the network

The power supply is off

Switch on the power supply

The connected motor control and the smart hub are located too close

Make sure there is a distance of at least 2 meters between the Zigbee® device and the smart hub for Niko Home Control.
The same minimum distance must be respected between the Wi-Fi router and the smart hub

The connected motor control and the smart hub or another connected device are separated too far from each other

Make sure there is a distance of maximum 10 meters between the device and the smart hub or a subsequent 230 V connected Zigbee® device. To increase the range, you can for example add an additional 230 V powered Zigbee® device to the network

There is no connection between the Niko Home app or laptop/pc and the smart hub

Check the connection to the smart hub. Consult the respective product manuals to resolve this issue

The load does not switch on

The miniature circuit breaker (MCB) of the lighting circuit is disabled or there is a short circuit

Check whether the lamp complies with the load specifications described in the manual

The motor control is used during a transition period when the RF connection to the smart hub is lost

After the transition period, the feedback LED should blink red and the device can be used in stand-alone mode

The motor control is defective

Power down the smart hub to bring the connected motor control into stand-alone mode. The red LEDs will be blinking. Press the push buttons so that you can hear the in-built relays switch. Replace the motor control if you cannot hear both relays

The lamp is defective

Connect a lamp to the connected motor control of which you are 100% sure it works. If this lamp lights up, the previous one was faulty

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