Maintenance and troubleshooting the smart hub

Factory reset

Switch on the mains.

If the blue LED is breathing, you cannot start a reset procedure. Wait until the wireless smart hub has completed the startup or upgrade process.

As of version 2.21 of the Niko Home Control programming software, you can perform a factory reset to delete all settings of the Niko Home Control installation on your smart hub. Your user registration will remain active.

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Step	Action
1	Press the control button on the smart hub.	After pressing for 2 seconds, the blue LED will be continuously on. You can release the button
2	Within 30 seconds, press the control button on the smart hub again.	The blue LED is flashing (once per second).
2		After pressing for 10 seconds, the blue LED will be continuously on for 4 seconds. You can release the button
3		The blue LED is breathing. The factory reset has been completed successfully, and your smart hub is restarting.

Wi-Fi reset (only for 552-00001)

As of version 2.21 of the Niko Home Control programming software, you can perform the following Wi-Fi reset procedure to delete the wireless network settings of 552-00001.

Switch on the mains.

If the blue LED is breathing, you cannot start a reset procedure. Wait until the wireless smart hub has completed the startup or upgrade process.

Step	Action	Duration	LED behaviour
1	Press the control button on the smart hub.			The blue LED will be continuously on. After pressing for 10 seconds, the blue LED shortly turns off and then back on for 4 seconds as confirmation of the reset. You can release the button
2				The red LED is flashing. The Wi-Fi reset has been completed successfully Important: If a green LED is continuously on after the Wi-Fi reset, the smart hub is still connected to your home network via a UTP cable

Troubleshooting

Problem	Solution
The smart hub is not connected to your home network and has no internet connection. The red LED is flashing.	Check if your home network is working correctly and has internet access. Reconfigure the smart hub’s network connection (see Installation, from step 2). If you are using a UTP cable to set up the network: connect the smart hub using a UTP cable. If you are using a Wi-Fi connection: reconfigure the network settings. If you can't access the network configuration portal: reset the Wi-Fi connection (see Wi-Fi reset).
The smart hub is connected to your home network but has no internet connection.	Check your home network internet connection. You can use your smart hub in your home network without an internet connection.
I want to connect the smart hub to a different network. The red LED is not flashing.	Reconfigure the smart hub’s network connection: If you are using a UTP cable to set up the network: connect the smart hub using a UTP cable (see Installation, step 2). If you are using a Wi-Fi connection (for 552-00001 only): reconfigure the network settings (see Installation, from step 2). If you can't access the network configuration portal: reset the Wi-Fi connection (see Wi-Fi reset)
The smart hub 552-00001 is connected to a Wi-Fi network whose SSID was set to “hidden” after the initial connection with the smart hub. The smart hub won’t reconnect to the hidden SSID.	Make the SSID visible again. The smart hub should automatically reconnect to the Wi-Fi network after a few minutes. If this is not the case, do a reboot or power cycle of the smart hub and check again if it reconnects (see LED behaviour smart hub).